Fundamental principles and rules of desired conduct

Ethics is a set of moral principles that represent the norms and values of an ethical individual. Such an individual acts sincerely, honestly, and in good faith toward others. The core ethical issues are: what is good, what do I have to do, what kind of a person should I be and how should I not behave.

The employees of the NLB Group abide by the fundamental principles and rules of desired conduct and are aware of what is considered inadmissible behaviour. The fundamental principles guide us to the expected standards of conduct.

More detailed rules of conduct are written under each fundamental principle, together with practical advice to help you make the right decision.

• Act with responsibility and in line with the powers of attorney
• Comply with the rules of the Code

• Honesty and respect among colleagues
• Zero tolerance for discrimination
• Pleasant and safe work environment
• Taking care of the employees’ personal data protection

• Respect the customers’ interests
• Taking care to keep customer data confidential
• Professional attitude
• Fair customer complaint handling procedure

• Exclusion from the process of preparing proposals, adopting material and decision-making procedures with related persons (e.g. relatives, personal acquaintances)
• Obtaining prior approval to perform the functions or activities outside the NLB Group

• Reject bribery and corruption
• Prevent and report any harmful conduct

Rules of conduct:

• Our business is legal
• Prevent money laundering and terrorist financing
• We protect confidential and strictly confidential information
• We do not abuse inside information
• We are committed to fair competition

Rules of conduct:

• Protection and rational use of company assets and resources
• Intellectual property protection

Rules of conduct:

• Respect for human rights
• Care for the social environment
• Environmental awareness
• Communication in the NLB Group
• Cooperation with the competent authorities